Feb 5 2008
Open source software receives a great deal of attention, but is it taking away sales from its commercial counterparts? Software sales were poor from 2000 to 2006, but sales in 2007 in the US were totaled at $3.3 billion. This does not include game software. Sales in 2007 were 15% higher than those in 2006.
Microsoft’s Office 2007 sales are 100% higher than Office 2003 were early after its release, and Vista’s sales are 40% higher than last year. People are choosing Microsoft Office 2007 over the free Open Office suite. I don’t blame them. Office 2007 is a superior product.
While free and open source software has great appeal, commercial software tends to be better products and provides exceptional customer support. Paying customers get first class support as opposed to the free support forums associated with open source applications.