I recently was unable to access my DVD drive on a Windows XP machine. At first I thought the drive must be bad, but I booted the computer with Windows through Bart PE and found that the drive was work properly. So the problem was software based which lead me to reinstall the DVD driver. This didn’t restore access to the DVD drive, however.

After some research, I discovered the Microsoft Fix it wizard. These are small utilities that Microsoft created to fix minor problems like this. The drive could also be fixed with a manual solution that was published. The knowledge base article with this information and a link to the utility can be found at support.microsoft.com/kb/314060.

After running this utility, the problem was fixed and the DVD drive was working.

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