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	<title>cyprich.com</title>
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	<link>http://www.cyprich.com</link>
	<description>Occasionally Relevant Insights from a Software Builder</description>
	<lastBuildDate>Mon, 21 Jan 2013 20:25:14 +0000</lastBuildDate>
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		<item>
		<title>How to Fix ReCAPTCHA Positioning Error in Joomla</title>
		<link>http://www.cyprich.com/2013/01/21/how-to-fix-recaptcha-positioning-error-in-joomla/</link>
		<comments>http://www.cyprich.com/2013/01/21/how-to-fix-recaptcha-positioning-error-in-joomla/#comments</comments>
		<pubDate>Mon, 21 Jan 2013 20:25:14 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=1003</guid>
		<description><![CDATA[Adding a captcha to a form is very easy with Google ReCAPTCHA. It only takes a few lines of code after you register your domain on the ReCAPTCHA site. The problem that I discovered is that the captcha appears in Joomla at the very top of the page when it is used on a form. [...]]]></description>
				<content:encoded><![CDATA[<p>Adding a captcha to a form is very easy with Google <a href="http://www.google.com/recaptcha" target="_blank">ReCAPTCHA</a>. It only takes a few lines of code after you register your domain on the ReCAPTCHA site.</p>
<p> <table align="right">
<tr>
<td>
<script type="text/javascript"><!--
google_ad_client = "pub-2737139081127841";
google_ad_width = 300;
google_ad_height = 250;
google_ad_format = "300x250_as";
google_ad_type = "text_image";
//2006-12-05: www.cyprich.com
google_ad_channel = "2715439300";
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google_color_url = "008000";
//--></script>
<script type="text/javascript"
  src="http://pagead2.googlesyndication.com/pagead/show_ads.js">
</script>
</td>
</tr>
</table>
<p>The problem that I discovered is that the captcha appears in Joomla at the very top of the page when it is used on a form. Its being positioned there with CSS in the joomla.css in the templates/css folder. You can modify the code to position it use relative instead of absolute references, or better still just comment out the line and position the captcha in your HTML page.</p>
<p>Search for recaptcha_widget_div in joomla.css and you&#8217;ll find something similar to the following code:</p>
</p>
<pre>/* Compatibility */
#recaptcha_widget_div {position: absolute;top: -140px;}</pre>
</p>
<p>Comment out the recapthca_widget_div line and the captcha will appear where you define it.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Remove the Blue Box from the Logo in the Clarion Template</title>
		<link>http://www.cyprich.com/2012/09/07/remove-the-blue-box-from-the-logo-in-the-clarion-template/</link>
		<comments>http://www.cyprich.com/2012/09/07/remove-the-blue-box-from-the-logo-in-the-clarion-template/#comments</comments>
		<pubDate>Fri, 07 Sep 2012 18:31:41 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[blue box]]></category>
		<category><![CDATA[clarion]]></category>
		<category><![CDATA[logo]]></category>
		<category><![CDATA[rockettheme]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=974</guid>
		<description><![CDATA[The Clarion template from RocketTheme uses a colour square behind the logo to make the C a blue colour. When you change the logo, the blue square remains in the background. You can remove the square by adding the following code to template.css in the templates/rt_clarion/css folder in Joomla: /* Remove blue box from logo. [...]]]></description>
				<content:encoded><![CDATA[<p>The <a href="http://www.rockettheme.com/joomla-templates/clarion" target="_blank">Clarion</a> template from RocketTheme uses a colour square behind the logo to make the C a blue colour. When you change the logo, the blue square remains in the background. You can remove the square by adding the following code to template.css in the templates/rt_clarion/css folder in Joomla:</p>
<p> <table align="right">
<tr>
<td>
<script type="text/javascript"><!--
google_ad_client = "pub-2737139081127841";
google_ad_width = 300;
google_ad_height = 250;
google_ad_format = "300x250_as";
google_ad_type = "text_image";
//2006-12-05: www.cyprich.com
google_ad_channel = "2715439300";
google_color_border = "FFFFFF";
google_color_bg = "FFFFFF";
google_color_link = "0000FF";
google_color_text = "000000";
google_color_url = "008000";
//--></script>
<script type="text/javascript"
  src="http://pagead2.googlesyndication.com/pagead/show_ads.js">
</script>
</td>
</tr>
</table>
<p><font face="Courier New">/* Remove blue box from logo. */ </font></p>
<p><font face="Courier New">span#logo-color {display: none}</font></p>
<p><a href="http://www.cyprich.com/images/2012/RemovetheBlueBoxfromtheLogointheClarionT_A294/image.png" rel="prettyPhoto[974]"><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="Clarion logo" border="0" alt="Clarion logo" src="http://www.cyprich.com/images/2012/RemovetheBlueBoxfromtheLogointheClarionT_A294/image_thumb.png" width="190" height="59" /></a></p>
]]></content:encoded>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Adding an Adobe Edge Animation to Joomla</title>
		<link>http://www.cyprich.com/2012/09/06/adding-an-adobe-edge-animation-to-joomla/</link>
		<comments>http://www.cyprich.com/2012/09/06/adding-an-adobe-edge-animation-to-joomla/#comments</comments>
		<pubDate>Fri, 07 Sep 2012 00:03:08 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[adobe edge animate]]></category>
		<category><![CDATA[embed]]></category>
		<category><![CDATA[iframe]]></category>
		<category><![CDATA[joomla]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=971</guid>
		<description><![CDATA[Once you’ve created your masterpiece in Adobe Edge Animate, you might want to use it with your Joomla site. The problem is that Joomla uses Mootools and it uses $ as a shortcut which jQuery (the JavaScript framework in Edge) uses as well. The first option is modify all the shortcuts in the Edge animation [...]]]></description>
				<content:encoded><![CDATA[<p>Once you’ve created your masterpiece in Adobe Edge Animate, you might want to use it with your Joomla site. The problem is that Joomla uses Mootools and it uses $ as a shortcut which jQuery (the JavaScript framework in Edge) uses as well.</p>
<p><!--adsense-->
<p>The first option is modify all the shortcuts in the Edge animation and fix the links so that it will work. If you need to modify the animation at a later date in Edge, you will have to repeat this process again which is not a good use of your time.</p>
<p>An easier solution is to copy the Edge animation to your Joomla site (such as in the images folder) and use Joomla’s Wrapper module to display it. If you need to incorporate the animation in a module, embed it with an iframe:</p>
<p><font face="Courier New">&lt;iframe width=”550” height=”400” frameborder=”0” src=”</font><font color="#ff0000">http://www.domain.com/images/<strong>animation</strong>/</font>”&gt;      <br />&lt;/frame&gt;</p>
<p>where <em>animation</em> is the folder containing your Edge Animation files.</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Create a Loop in Adobe Edge Animate</title>
		<link>http://www.cyprich.com/2012/09/05/how-to-create-a-loop-in-adobe-edge-animate/</link>
		<comments>http://www.cyprich.com/2012/09/05/how-to-create-a-loop-in-adobe-edge-animate/#comments</comments>
		<pubDate>Wed, 05 Sep 2012 20:30:32 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[adobe edge animate]]></category>
		<category><![CDATA[loop]]></category>
		<category><![CDATA[repeat]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=969</guid>
		<description><![CDATA[There is no built-in function in Adobe Edge Animate (Preview 7) to create a loop to repeat an animation. This is useful for ads that need to repeat content. You can create a loop using JavaScript with the following steps: Move the timeline marker to the end of the animation (see below). Insert a trigger [...]]]></description>
				<content:encoded><![CDATA[<p>There is no built-in function in Adobe Edge Animate (Preview 7) to create a loop to repeat an animation. This is useful for ads that need to repeat content.</p>
<p> <!--adsense-->
<p>You can create a loop using JavaScript with the following steps:</p>
<ol>
<li>Move the timeline marker to the end of the animation (see below). </li>
<li>Insert a trigger (press Timeline on menu bar and select Insert Trigger). </li>
<li>Enter <strong>this.play (0);</strong> below function(sym, e). </li>
</ol>
<p><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="Adding a loop to an animated in Adobe Edge Animate." border="0" alt="Adding a loop to an animated in Adobe Edge Animate." src="http://www.cyprich.com/images/2012/HowtoCreateaLoopinAdobeEdgeAnimate_BE44/image.png" width="490" height="258" /> </p>
<p>You can’t preview the looping in Edge Animate, but it does work in a web browser.</p>
]]></content:encoded>
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		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>How to Manually Install a Template in Joomla 2.5</title>
		<link>http://www.cyprich.com/2012/08/27/how-to-manually-install-a-template-in-joomla-2-5/</link>
		<comments>http://www.cyprich.com/2012/08/27/how-to-manually-install-a-template-in-joomla-2-5/#comments</comments>
		<pubDate>Mon, 27 Aug 2012 17:32:45 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=967</guid>
		<description><![CDATA[You may occasionally run into a situation where you cannot install a template in your Joomla 2.5 site with Upload Package File in the Extension Manager. When this problem occurred in&#160; Joomla 1.5, it was easy to fix because all that you had to do was upload your template into the templates folder and then [...]]]></description>
				<content:encoded><![CDATA[<p>You may occasionally run into a situation where you cannot install a template in your Joomla 2.5 site with <em>Upload Package File</em> in the <em>Extension Manager</em>. When this problem occurred in&#160; Joomla 1.5, it was easy to fix because all that you had to do was upload your template into the <em>templates</em> folder and then you can set it as your default site theme. In Joomla 2.5, copying the template into this folder isn’t enough because you need to create entries in the database to recognize it.</p>
<p> <!--adsense-->
<p>The stored procedure below will add the appropriate entries to jos_extensions and jos_template_styles in your database. The prefix (jos_) for your tables is probably different so you’ll need to modify the script to match the actual value.</p>
<p><strong><font color="#ff0000">&#8212;&#8212;&#8212;-[ createtemplate.sql ] &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;</font></strong></p>
<p><font face="Courier New">DELIMITER // </font></p>
<p><font face="Courier New">CREATE PROCEDURE CreateTemplate (IN sTemplateName VARCHAR (255))      <br />&#160; BEGIN       <br />&#160;&#160;&#160; INSERT INTO jos_extensions (name, type, element, client_id, enabled, access, protected, manifest_cache, params, checked_out, checked_out_time, ordering, state)       <br />&#160;&#160;&#160;&#160;&#160; VALUES (sTemplateName, &#8216;template&#8217;, sTemplateName, 0, 1, 1, 0, &#8216;{}&#8217;, &#8216;{}&#8217;, 0, &#8217;0000-00-00 00:00:00&#8242;, 0, 0); </font></p>
<p><font face="Courier New">&#160;&#160;&#160; INSERT INTO jos_template_styles (template, client_id, home, title, params)      <br />&#160;&#160;&#160;&#160;&#160; VALUES (sTemplateName, 0, 0, sTemplateName, &#8216;{}&#8217;);       <br />&#160; END // </font></p>
<p><font face="Courier New">DELIMITER ; </font></p>
<p><strong><font color="#ff0000">&#8212;&#8212;&#8212;-[ createtemplate.sql ] &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;</font></strong></p>
<p>After you run the script, a stored procedure will be created in your database and you can run the following query to install your template:</p>
<p>&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; CALL CreateTemplate (‘my_template’);</p>
<p>where <em>my_template</em> is the name of the template that you are installing.</p>
<p>You can download the SQL script <a href="http://www.cyprich.com/files/CreateTemplate.sql">here</a>.</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Fix Error 1001 in DFS 3.4 When DFS Apps are Run</title>
		<link>http://www.cyprich.com/2012/07/12/how-to-fix-error-1001-in-dfs-3-4-when-dfs-apps-are-run/</link>
		<comments>http://www.cyprich.com/2012/07/12/how-to-fix-error-1001-in-dfs-3-4-when-dfs-apps-are-run/#comments</comments>
		<pubDate>Thu, 12 Jul 2012 23:42:05 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[DFS]]></category>
		<category><![CDATA[error 1001]]></category>
		<category><![CDATA[McGraw-Hill services]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=964</guid>
		<description><![CDATA[I was getting an “Error 1001: The specified service already exists&#34; when running DFS applications from the Windows Start menu. The first alert to a problem on the server was an e-mail that indicated that the three McGraw-Hill services (McGraw-Hill Construction Company Transfer Queue Processor Version 3.4, McGraw-Hill Construction Project File Transfer Queue Processor Version [...]]]></description>
				<content:encoded><![CDATA[<p>I was getting an “Error 1001: The specified service already exists&quot; when running DFS applications from the Windows Start menu. The first alert to a problem on the server was an e-mail that indicated that the three McGraw-Hill services (<em>McGraw-Hill Construction Company Transfer Queue Processor Version 3.4</em>, <em>McGraw-Hill Construction Project File Transfer Queue Processor Version 3.4</em>, and <em>McGraw-Hill Construction Project Transfer Queue Processor Version 3.4</em>) were not running.</p>
<p> <!--adsense-->
<p>In order to restart these services and fix the Error 1001, you need to open the PDM Server folder which is usually located at <em>C:\Program Files (x86)\Adenium Systems\PDM Server</em> and unregister all services with UnRegisterService.bat. After this is complete, services need to be registered with Windows using RegisterService.bat.</p>
<p>The next step is to start all of the services associated with DFS:</p>
<ul>
<li>DFS Order PreProcessor Version 3.4 </li>
<li>McGraw-Hill Construction Company Transfer Queue Processor Version 3.4 </li>
<li>McGraw-Hill Construction Project File Transfer Queue Processor Version 3.4 </li>
<li>McGraw-Hill Construction Project Transfer Queue Processor Version 3.4 </li>
<li>PDM Notification Processor Version 3.4 </li>
</ul>
<p>The PDM Notification Processor needs Log On in its properties to be set to an account that can access the vault. The administrator account can be used here.</p>
<p>There is a bug with the shortcuts in the Start menu which breaks services when an app from the PDM folder is run. You should not run apps through the Start menu and either run them directly from the DFS Server folder or pin them to the Taskbar in Windows Server 2008.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How To Turn Off Thumbnail Caching In Windows 7</title>
		<link>http://www.cyprich.com/2012/05/28/how-to-turn-off-thumbnail-caching-in-windows-7/</link>
		<comments>http://www.cyprich.com/2012/05/28/how-to-turn-off-thumbnail-caching-in-windows-7/#comments</comments>
		<pubDate>Mon, 28 May 2012 20:10:13 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[thumbnail caching]]></category>
		<category><![CDATA[windows 7]]></category>
		<category><![CDATA[windows vista]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=962</guid>
		<description><![CDATA[Thumbnail caching can occasionally cause problems in applications in Windows, so you may need to turn this feature off. In Windows XP, its very easy to do through Windows Explorer. You go to Tools –&#62; Folder Options –&#62; View and deselect Do not cache thumbnails. In Windows 7, you don’t have this option in Windows [...]]]></description>
				<content:encoded><![CDATA[<p>Thumbnail caching can occasionally cause problems in applications in Windows, so you may need to turn this feature off. In Windows XP, its very easy to do through Windows Explorer. You go to Tools –&gt; Folder Options –&gt; View and deselect <em>Do not cache thumbnails</em>. In Windows 7, you don’t have this option in Windows Explorer.</p>
<p><!--adsense-->
<p>In Windows 7, you need to make changes in the Group Policy Editor to turn off thumbnail caching. </p>
<ol>
<li>Press Windows-R to get a run dialog box.</li>
<li>Enter gpedit.msc and press the OK button.</li>
<li>This will open the Local Group Policy Editor. Go to User Configuration –&gt; Administrative Templates –&gt; Windows Components –&gt; Windows Explorer. Double click the “Turn off the caching of thumbnails …” option.
<p><a href="http://www.cyprich.com/images/2012/HowToTurnOffThumbnailCachingInWindows7_BA4F/image.png" rel="prettyPhoto[962]"><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="image" border="0" alt="image" src="http://www.cyprich.com/images/2012/HowToTurnOffThumbnailCachingInWindows7_BA4F/image_thumb.png" width="504" height="254" /></a>       </li>
<li>In the next dialog box, select Disabled and press the OK button to turn off thumbnail caching.
<p><a href="http://www.cyprich.com/images/2012/HowToTurnOffThumbnailCachingInWindows7_BA4F/image_3.png" rel="prettyPhoto[962]"><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="image" border="0" alt="image" src="http://www.cyprich.com/images/2012/HowToTurnOffThumbnailCachingInWindows7_BA4F/image_thumb_3.png" width="504" height="464" /></a> </li>
</ol>
<p>The same procedure is necessary for Windows Vista to modify thumbnail caching.</p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Android SDK Market Share for May 2012</title>
		<link>http://www.cyprich.com/2012/05/26/android-sdk-market-share-for-may-2012/</link>
		<comments>http://www.cyprich.com/2012/05/26/android-sdk-market-share-for-may-2012/#comments</comments>
		<pubDate>Sat, 26 May 2012 10:27:14 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[market share]]></category>
		<category><![CDATA[sdk]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=960</guid>
		<description><![CDATA[The following table is the current market share of the various Android SDK’s in use. Developing apps for API 7+ will encompass 99% of Android devices. The largest numbers of devices are running the Gingerbread SDK (64.4%), but a significant number (26.4%) is running API’s 7-8. So, the minimum API for Android development should be [...]]]></description>
				<content:encoded><![CDATA[<p>The following table is the current market share of the various Android SDK’s in use. Developing apps for API 7+ will encompass 99% of Android devices. The largest numbers of devices are running the Gingerbread SDK (64.4%), but a significant number (26.4%) is running API’s 7-8. So, the minimum API for Android development should be 7.</p>
<p> <!--adsense--><br />
<table border="0" cellspacing="0" cellpadding="2" width="336">
<tbody>
<tr>
<td valign="top" width="172"><strong>SDK</strong></td>
<td valign="top" width="62"><strong>API</strong></td>
<td valign="top" width="100"><strong>Market Share</strong></td>
</tr>
<tr>
<td valign="top" width="172">4.0.x Ice Cream Sandwich</td>
<td valign="top" width="62">14-15</td>
<td valign="top" width="100">4.9%</td>
</tr>
<tr>
<td valign="top" width="172">3.x.x Honeycomb</td>
<td valign="top" width="62">11-13</td>
<td valign="top" width="100">3.3%</td>
</tr>
<tr>
<td valign="top" width="172">2.3.x Gingerbread</td>
<td valign="top" width="62">9-10</td>
<td valign="top" width="100">64.4%</td>
</tr>
<tr>
<td valign="top" width="172">2.2 Froyo</td>
<td valign="top" width="62">8</td>
<td valign="top" width="100">20.9%</td>
</tr>
<tr>
<td valign="top" width="172">2.0, 2.1 Eclair</td>
<td valign="top" width="62">7</td>
<td valign="top" width="100">5.5%</td>
</tr>
<tr>
<td valign="top" width="172">1.6 Donut</td>
<td valign="top" width="62">4</td>
<td valign="top" width="100">0.7%</td>
</tr>
<tr>
<td valign="top" width="172">1.5 Cupcake</td>
<td valign="top" width="62">3</td>
<td valign="top" width="100">0.3%</td>
</tr>
</tbody>
</table>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The World&#8217;s First Product Support Service Call</title>
		<link>http://www.cyprich.com/2012/05/03/the-worlds-first-product-support-service-call/</link>
		<comments>http://www.cyprich.com/2012/05/03/the-worlds-first-product-support-service-call/#comments</comments>
		<pubDate>Thu, 03 May 2012 18:00:00 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[Humour]]></category>
		<category><![CDATA[Videos]]></category>
		<category><![CDATA[it]]></category>
		<category><![CDATA[service call]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/2011/08/12/the-worlds-first-product-support-service-call/</guid>
		<description><![CDATA[Rare footage from the world’s first IT service call in Norway. There are subtitles in English for those who don’t understand the native language.]]></description>
				<content:encoded><![CDATA[<p>Rare footage from the world’s first IT service call in Norway. There are subtitles in English for those who don’t understand the native language.</p>
<div class="wpv_videoc">
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]]></content:encoded>
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		<title>The Ultimate Error Message</title>
		<link>http://www.cyprich.com/2012/04/27/the-ultimate-error-message/</link>
		<comments>http://www.cyprich.com/2012/04/27/the-ultimate-error-message/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 20:07:43 +0000</pubDate>
		<dc:creator>Johan</dc:creator>
				<category><![CDATA[Humour]]></category>

		<guid isPermaLink="false">http://www.cyprich.com/?p=902</guid>
		<description><![CDATA[I recently spoke with a user who was having problems with one of my web sites. He claimed to be getting an error message that said, &#8220;it doesn&#8217;t work&#8221;. Of course, Apache and IIS do not return messages like that and there is no custom message on my sites that say this, but it got [...]]]></description>
				<content:encoded><![CDATA[<p>I recently spoke with a user who was having problems with one of my web sites. He claimed to be getting an error message that said, &#8220;it doesn&#8217;t work&#8221;. Of course, Apache and IIS do not return messages like that and there is no custom message on my sites that say this, but it got me thinking.<!--adsense--></p>
<p>This would actually be an interesting universal error message for web sites and apps. It doesn&#8217;t help the developer narrow down the problem, but its straight to the point that a feature failed. Fortunately, no developer would use an error message like this since it makes our lives more difficult in identifying a problem and replicating it.</p>
<p><img class="size-full wp-image-903 aligncenter" title="It Doesn't Work." src="http://www.cyprich.com/wp-content/uploads/2012/04/It-Doesnt-Work.jpg" alt="" width="152" height="126" /></p>
<p>An important thing to keep in mind here is that when a user claims to get an error that&#8217;s impossible, we need to remain polite when speaking to them. Keep customers happy by solving their problems and don&#8217;t make them feel like fools when they make mistakes, don&#8217;t use features correctly, or find bugs. Our customers pay our bills, so be nice to them. <img src='http://www.cyprich.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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